Jason and I visited Stellar Pizza and Ale in Georgetown the other night, but, unfortunately, the experience didn’t live up to the name.
Here’s the background: I had just gotten back in town from a trip. I was very hungry, thirsty, and tired. So we thought, hey, pizza would be good, and there would be beer for Jason and a friend of ours who would be there with us. (I’m not a beer-drinker.)
We arrived at the restaurant and had a seat. The place smelled of delicious garlic. Soon the waiter came by and took our orders. I got a 1/2 pie and the guys got a whole pie. They ordered beers and I got a diet Coke.
We waited quite a while before the drinks showed up, but eventually they did. However, more than 30 minutes after we ordered our pizzas, the waiter came by and said “We are out of jalape?os. Would you like something else instead?” We were surprised that they hadn’t even started the pizzas yet, but we chose replacement ingredients for both pizzas.
Maybe 1/2 hour later, the waiter showed up with the boys’ food, and said to me, “We’re giving you a full pie after all!” and set a pizza down in front of me. I thought for a second that they were making up for the delay. WRONG. It wasn’t my pizza.
We tried to get her attention for a while but the waiter was doing the patented eye contact avoidance technique so common in restaurants with bad service. Finally with much arm-waving we got her back and she took the pizza away. Remember, I was completely starving at this point. I couldn’t just eat the other pizza, because it contained stuff I don’t eat.
She came back a minute later with a 1/2 pie. “Here’s yours.” Oh. I guess I don’t get the full pie after all. Well, at least the food was here. The pizza was OK, though their sauce is sweet and bland. With better sauce, the pizza would be quite good.
The guys soon ran out of beer and the waiter did not seem to notice. The same thing happened when I ran out of my diet Coke. Eventually we did get refills, after much waiting.
We got no discount or any acknowledgement that the service had been poor. Most restaurants probably would have given us an appetizer or a dessert to make up for the wait, but nothing like that happened here. There was no sign that the restaurant was understaffed or extra busy. There seemed to be lots of waiters running around. It was just lousy service. I don’t particularly want to go back — which is a shame, since the place has a great jukebox. (I played 18 songs on it. And my songs were playing for less than half of the time we were there, which gives you an idea how long we were there.)